Warranty/ Returns/ Refunds/ Faulty Goods
Console Parts do not provide any instructions/help with any of the parts sold on the website. Do not email or call us for any advice or assistance on repairs as we will not assist.
If you do not how to use or
install an item then do not purchase from this site.
Google is your friend. Do proper research before purchasing an item from Console Parts. If you are not sure about your ability in carrying out a repair then get an experienced repair technician or send the unit to us for repair.
NOTE: We do not offer any cash refunds on items purchased. All refunds will be in the form of a credit voucher to redeem on your next order.
All items sold by us carry a 3 month manufactures warranty. Lasers, ribbons,controllers and software issues are excluded from this warranty.
All pre-owned consoles sold by us carry a 3 months warranty.
If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection.
Warranty on goods does not include: liquid damage, lightning/power surge damage, user damage or negligence, and incorrect installation. We do not offer any warranty on lasers/ribbons due to the nature of the items. Warranty is void if item has been marked or installed.
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received and checked unless at our discretion..
The cost of returning goods to us is your responsibility; however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our postage costs.
In the event of a replacement if an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.(Credit Voucher)
Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
Refunds on warranty issues will only be made after inspection by us.
You may return any unopened item within 7 days of receiving it for a full refund. We will refund your payment once we have received and processed the item. Please allow up to 14 days. Please note that we can only refund shipping costs if the return is a result of our error.
Unfortunately, we cannot exchange products unless they are faulty or you have been sent the wrong item in error. Items will only be exchanged if the item/s is still in its original packaging.
All lasers and internal console parts are security marked, due to dishonest customers returning their faulty broken parts for refund, please don’t waste our time or yours!
We do test every single return. If a returned product is found not to be faulty we will return the product to you after additional shipping costs have been paid. We advise you to check the product thoroughly before returning